At eleven:30PM the job was still not entire. Will two calls to customer service they indicated that the installers could exhibit up anywhere from 8AM-6PM. I indicated that it absolutely was Pretty unprofessional to operate late in to the night at a person's home In particular considering the fact that they'd put aside your complete day looking ahead to them to point out up. Customer service indicated that should they show up at 6pm they need to suggest what number of several hours it may well just take and would the customer prefer to reschedule. By no means in 1,000,000 years would I do think 3 installers would take 5.five hrs and work until 11:thirty PM in a person's household. Your entire encounter was unacceptable. Never use Empire Today...the entire knowledge was terrible.
Oct 5, 2018 at 11:sixteen am Sure I am composing to Enable you already know my disappointment with your company initially off my install didn't come about yesterday my residence is totally tore down for this install I had been told the installers would return first thing this early morning and they didn't now I’m informed they're able to’t get it done until Tuesday my question is how have you been taking care of your customers I’ve invested more than $7,000 to your business and have not been content thus far now my dwelling is in full disarray due to put in yesterday that didn’t occur and now I’m without a bed and almost everything who will probably resolve this issue And the way swift can I get it completed
Firstly, We misplaced our carpet in Hurricane Irma And at last acquired the money to get a lot more. So we thought. I are already endeavoring to get carpet set up considering the fact that November seventh, 2017. We scheduled an appointment for five-7pm and also a agent didn't show. We rescheduled for November ninth and she confirmed, we explained to her we have been keen on the purchase and to maneuver ahead Along with the sale. A consultant was speculated to connect with us November 10th and plan the carpet and vinyl installation for November 13th and 14th. There was no phone phone and we still left various voicemails for anyone from your office to call us again for that installation. The installation dates came and went and we continued to connect with leaving voicemails and do the job purchase numbers had been placed by customer service. We were being trying to get flooring by Thanksgiving because of family coming to town. We had Thanksgiving on concrete floors and manufactured the most beneficial of it covering it with towels and blankets for children attending.
10.) Scheduling could not convey to me what was staying installed every time they known as the day prior: was it for LVP? Or Sheet Vinyl? They usually couldn’t give me a time array of in the event the installer could be there
In case you ended up to usher in a fresh and “superior excellent” carpet, the you'd probably also need to have to switch the carpet in the sport room and stair case mainly because it is similar pattern as the lounge ground. The carpet over the staircase has already started to fray to the corners (which happens to be very Bizarre due to the fact that place cannot even be walked upon) and the sides in the carpet in the sport place have by now began to independent from hardwood flooring.
We’re dissatisfied to listen to that your knowledge did not meet your expectations. We’d want to more examine your considerations, make sure you electronic mail us at customersupport at empire-today.com with both of those your account and make contact with details.
June 25, 2018 at seven:28 am There’s an employee Tony Butterfield, who was once during the Philadelphia industry and it has due to the fact transferred into the San Diego marketplace, who’s teaching gross sales reps an unethical approaches to gather the self gen reward as sort of a method throughout the rules. If 1 worker is this unethical will make 1 ponder how he is often truthful and provides a customer the most beneficial fee as an alternative to jogging a rip-off on them when to the phone While using the sales rep coaching him/her alongside.
Thank you for sharing your experience. We apologize that the installation experienced a rocky get started, but are thrilled to hear that the career was concluded on your gratification. For potential issues and/or worries don’t be reluctant to Call us at customersupport at empire-today.com.
This isn't the working experience that we want for our customers, and we apologize for this subject. We’ll be in touch along with you shortly to create points correct.
Terri advised Bret that it absolutely was both that or cancel the carpet all alongside one another. Bret chose to cancel the carpet.
I'd personally also advise you replace or improve your customer service agents because they are unavailable and do not do their career as promised.
August one, 2018 at 12:24 pm I'm concerned I did not examine the reviews before empire today ratings doing business enterprise with Empire, it's been a nightmare from the beginning and it even now continues. To generate a lengthy Tale quick they do not continue to keep appointments they make, they do not communicate in almost any way when claimed appointments are missed.
August 16, 2018 at six:11 am We now have experienced Empire install carpet for our home over the many years. I identified as in seven/2018 for carpet fix as my dog scratched up a little part our grasp bedroom carpet. First, when I referred to as, the consultant claimed that somebody would contact with 24-forty eight several hours…took a couple of week. Once contacted, Empire explained a person from other Division would connect with….no phone. I eventually bought a keep of some one Practically four-five months later!! Lastly, I believed we designed development..not! The product sales person, immediately after quite a few email messages backwards and forwards including photographs of area needing restore, a date was scheduled for that “mend”. I had been instructed to filter out complete area (couldn’t realize why total place essential cleared out for patched/fix and questioned it several periods). Service was scheduled, home totally filter out, and in some cases obtained reminder get in touch with day in advance of. Nicely, working day of appointment, I was known as and instructed they'd to reschedule. I had been really upset and referred to supervisor, Tim, who was Certainly no assistance and “could do nothing at all over it”. I demanded to talk to his exceptional, Robert.
I named again and was told by Kim that Trevor’s next inspection has become missing and they can't discover the approval. How can that take place? Whenever your staff/Kim from CS termed me to substantiate that I was permitted for a complete substitution.